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I spent at least 2 hours on their site looking at frames and lenses. I registered an account with them and ordered a pair of prescription sunglasses and a regular pair of glasses. I sent them my prescription and they failed to fill and cancelled both my orders. They...
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I liked
  • Frame and lense filter process
I didn't like
  • Showing and allowing order of products not carried
#1171312
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GoOptic - AVOID THIS COMPANY LIKE THE PLAGUE!
GoOptic - AVOID THIS COMPANY LIKE THE PLAGUE!
I did not receive the prescription lenses I paid for. Even after explaining their mistake they refuse to make it right. I find their business to be extremely deceptive and their customer service severely lacking. I would say the customer service was HORRIBLE!...
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1.0
I didn't like
  • Customer service
#1098410
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GoOptic - Awesome experience with Go Optic

I just received my glasses, well within the estimated delivery time, and I love my glasses!! The optician helped me choose the correct progressive lenses and they're much better than the ones I tried a few years ago. Absolutely love the Takumi frames! No issues whatsoever and will definitely order from them again!
4.9
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1090357
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I ordered my first pair of prescription sunglasses from them, so I knew nothing about the process of ordering glasses online. I was able to navigate easily through their website to find frames according to my face shape. Once I found my frames, I was able to select the...
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2.8
I liked
  • Easy site navigation
  • Will doctor for accurate prescription
  • Free and fast shipping
#814724
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These crooks charged me 10% for an order I canceled! Moreover, they charged me an additional 30% for the lenses, or some trash like that, all of this for glasses that I didn't even receive! I was forced to cancel my order because it was taking over a month for those...
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1.0
I didn't like
  • No refund policy on completely unwearable glasses
#768636
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Horrible experience!!! Go elsewhere!!! Beware!!! I ordered two pairs of glasses. One of my glasses orders was cancelled after the fact because the glasses were out of stock. Why after the fact? Because their inventory is either not current or not connected to the...
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1.0
#754829
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I hope, for your sake, you are reading this BEFORE you order from Go Optic. In a word, they are simply criminal. I ordered Ray Ban sunglasses, the prescription so far off it was like not wearing glasses at all (they did NOT allow for "wrap compensation" according to my...
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I didn't like
  • No refund policy on completely unwearable glasses
#705760
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GO Optic intentionally list frames that are no longer made to collect the $35 dollar restock fee. I order a pair of hard to find frames that are no longer made. Go-Optic made it sound like they have them in stock. They didn't. I doubt they ever did. However, they...
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#687303
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"EMILY customer service girl" yelled at me while I was on the phone with her inquiring about my wrong prescription lens sent to me. Offer No refund. BAD Company, agree with other reviewer!!!!! do not buy "EMILY customer service girl" yelled at me while I was on the...
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1.0
#687158
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Bought my reading glasses from Go-Optic with single vision prescription. Received a defective frame. Called customer service and requested my frame to be replaced. Returned the defective frame with my own money and received a week later the exact frame back! They sent...
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#573448
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