Not resolved
6 comments

In February of this year my retina detached, causing the vision in my left eye to require a much stronger prescription. I was unable to wear my contacts and thus needed prescription sunglasses. Go-Optic seemed to have a nice selection and unfortunately I did not read the reviews before I placed my order. I spent $300 on prescription Burberry sunglasses. The left lens of these sunglasses was so big, that I scratched my left eye. I wish I could post a photo of how thick the lens of these frames was. I was unable to even place them on my face. When I contacted Go-Optic to see what happened, they indicated that the frame I choose was too large and they were unable to process my prescription. They indicated that due to my high prescription, I would need to select a frame with a eye size of 52. Unfortunately, Go-Optic DOES NOT CARRY ANY SUNGLASSES FRAMES WITH THIS EYE SIZE.

I conveyed this information to Go-Optic and they stated that it was not their problem and when I requested a credit back to my Visa after returning the faulty sunglasses, they stated that I would get $40 credited back to my account.

Please don't fall victim to this company. They will rip you off without a doubt. I have proof of the type of merchandise they try to pull off as being authentic and professional. They are thieves.

Had an Experience with GoOptic?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Playa Del Rey, California, United States #583767

What a dreadful company! I waited FOUR MONTHS phoned the unhappy unhelpful help desk lots of times - nightmare!

It was just really sad to hear how truly brow beaten their staff sound on the phone.

Anonymous
#364456

Truly one of the worst companies I have ever dealt with.No wonder they have an F rating from the Better Business Bureau and there are hundreds of complaints about them online.

I did a background check on the owner Jirayr Kalenian of Redondo Beach, CA.

It says he's 30 and the company has been in operation for over ten years.Is that even legally possible for a company that fills prescriptions?

Anonymous
#358664

Maybe this person made a poor decision, but Go Optic is a terrible company with terrible customer service. Read other reviews and they all say negative things! Avoid Go Optic like the plague!

Anonymous
#352884

Yes, Optical Technician - I was an unhappy drama queen and I take responsibility for my part as purchasing prescription sunglasses online with a unique prescription was not a smart choice.

I'm rather embarrassed as I re-read my posting. It seems so silly to exert so much resentment over something so incredibly not important. That posting make me sound like an old woman with dozens of pet cats - not that there's anything wrong with cats.

I guess hindsight is 20/20....

Anonymous
#351979

According what you are saying about your eyes, you are actually considered a legally blind and the lenses that go-optic made looks like a nice job, I personally don't think problem is the glasses However I do think you are a confused unhappy person

AreYouBLIND?
#272256

Is this an online company?If so, why would you order your eyewear online when in fact you had a detatched retina and knew your Rx was unique?

If you would have been smarter about your choice of purchase and actaully taken the time to drive somewhere and have a professional help you pick out sutible frames/lenses this probably would not have occurred.

I can guarantee most of that $300 you spent was on that name brand frame.Hate to say I told you so but online shopping for your eyehealth needs was not a smart choice.

You May Also Like

Hearing Direct - Didn't get the phone I ordered Hearing Direct "I place an order with hearing direct. On aug 8/2017. And they say they shipped my item and they charged my credit card for $40.39 To this day September 5/2017..." Read more GlassesUSA - Sent me broken glasses, with wrong prescription. GlassesUSA "The Progressive Lens sunglasses I ordered from Glasses USA arrived broken. One lens was completely out of the frame, rendering them unwearable. When I called to report this problem, I..." Read more ListenClear - Listen Clear Hearing Aid Free Trial Review ListenClear "Hello my name is Beatrice Grier Iam makes a complaint about the free trial and my mother money i want your to refund her back and also a overdraft fees..." Read more LensCrafters -  Don't use your hard earned $$$ on them LensCrafters "They can make your glasses wrong and still not fix them. OUT THE GATE I noticed something on my lenses they assured me just clean it. Asked them for cleaner..." Read more Exxonmobil - The cashier cursed me! Exxonmobil "Cashier name was RENE. Service Station : MOBIL at 4605 Beverly Boulevard, Los Angeles, CA, 90004 operated by a dealer, Harry Hahn Date of Incident: 24th September 2017 at 8:43:59AM..." Read more Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle Rockport "This is what I wrote to Rockport: I am really surprised that rather than looking at the issue where your product has caused an injury, your response is purely focussed..." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more Directv Now - DIRECTV - Not Providing Credit Promised on Wireless Genie Mini, agreed upon as a convience to installers. Directv Now "On 03/17/17 we signed up for DirecTV, on 03/24/17 the installers came to setup the system, was based on a promotion of receiving a $150 prepaid card. The main (upstairs)..." Read more